Frequently Asked Questions
Everything you need to know about our handcrafted leather bags.
Where are your bags manufactured?
Every Cambridge Satchel is handcrafted with pride in Great Britain by our skilled artisans, ensuring the highest quality and heritage craftsmanship.
How should I care for my leather satchel?
We recommend using a high-quality leather protection cream and avoiding prolonged exposure to heavy rain. If your bag gets wet, wipe it with a soft cloth and let it dry naturally.
Do you offer international shipping?
Yes, we ship to over 100 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Can I return a personalized or embossed item?
Unfortunately, we cannot accept returns or exchanges on items that have been personalized with embossing unless the product is faulty.
What is your return policy for standard items?
You can return unused, non-personalized items in their original packaging within 28 days of receipt for a full refund or exchange.
Do your bags come with a warranty?
Yes, we offer a 12-month warranty on all our bags, covering any manufacturing defects from the date of purchase.